13 06, 2014

Disable Comcast Xfinity WiFi Hotspot: A How-to Guide

By | June 13th, 2014|Categories: Guides|Tags: , , , , |54 Comments

***Disclaimer*** Please keep this in mind when reading this article: we are not Comcast support and cannot help you make changes to your account. When in doubt, please call Comcast. These steps worked for us, but may not work for you. In that case, we recommend replacing your Comcast-supplied hardware with third-party, compatible solutions (read our liberation section). Thank you. We've been hearing a lot of buzz about a new service from Comcast that offers Wi-Fi to its customers nationwide. Unf [...]

30 12, 2013

Fix iOS Software Problems via iCloud Restore – Guide

By | December 30th, 2013|Categories: Guides|Tags: , , , |0 Comments

We've had a lot of requests from clients, friends, and family asking us for advice on software problems they're seeing with an iPhone, iPad, or iPod running iOS 7. There are many ways for a problem to surface with the complex hardware and software in an iOS device. We're glad that Apple gave us a great way to get rid of our software problems with the advent of iCloud. Most people will be able to fix iOS software problems via iCloud restore and avoid the Genius Bar entirely. The following steps a [...]

17 09, 2013

2013 iPhone Buyer’s Guide

By | September 17th, 2013|Categories: Guides, RMMR Weekly, The Weekly Fix|Tags: |0 Comments

Last week, Apple introduced us to their new iPhone lineup. The 5c and the 5s go on sale this friday the 20th of September. This episode pits the new iPhone 5c and 5s versus the base model iPhone 4s. The good, the bad, the ugly: we'll help you decide which one is right for you. Josh is the owner of a Denver-based repair company called 'Fix' (formerly Rocky Mountain Mac Repair). We produce these videos every week to discuss the latest news in the realm of Apple and Technology. [...]

22 10, 2012

RMMR Guide – OWC SSD Installation – MacBook Pro 13-inch (Early 2011)

By | October 22nd, 2012|Categories: Guides, Videos|Tags: , , , , |0 Comments

Josh from Rocky Mountain Mac Repair demonstrates the steps for a solid state drive upgrade.  Using an Other World Computing Mercury Extreme Pro 6G, he swaps the drive out on a 13-inch MacBook Pro (Early 2011).  If you have any questions about the process, please leave a comment and we'll get answer you as soon as possible. [...]

5 05, 2012

Identifying your iPad, iPhone or iPod

By | May 5th, 2012|Categories: Guides|Tags: , , , , |0 Comments

To help ensure that you're ordering the right repair on our website, we've created a handy guide to identifying your iOS device.  On every iOS repair category, you'll see that we've included the model number in the product category. By verifying the model number, you can be sure you've selected the right product.  Take a look at the list below to identify your device. iPad If you look at the picture to the right, you'll notice that Apple displays the iPad model identifier on the back of every iP [...]

25 05, 2011

I can’t find my iPhone backup – the Verizon saga – Updated

By | May 25th, 2011|Categories: Guides|Tags: , , , |0 Comments

*** Updated *** We had a revelation and came up with a couple solutions for you. Please read our new article for a little more guidance with this problem. I received an interesting phone call over the weekend.  One of my consulting clients was calling because they couldn't restore their backup to their new phone.  This client keeps up-to-date will all of the latest iPhone software.  That was actually the root of the problem: they had an iPhone 3GS running 4.3.2 and an iPhone 4 (Verizon) running [...]

25 05, 2011

Will my Rosetta applications work with Lion?

By | May 25th, 2011|Categories: Guides|Tags: , , , , |0 Comments

There has been a lot of speculation floating around the internet that Mac OS 10.7 Lion will not support Rosetta.  Rosetta allows PowerPC-specific applications to run on Intel computers.  If we told you what applications needed Rosetta, you might be surprised. FileMaker 6, FileMaker 8, Quicken 2007, Office 2004 for Mac, lots of older printer drivers, the list goes on -- all of this software could become completely useless once you upgrade to Lion.  Head over to our sister site -- the MacWorks Rep [...]

5 05, 2011

Configure a Gmail Account for Mac and iOS

By | May 5th, 2011|Categories: Guides|Tags: , , , , , , , |0 Comments

You may have noticed that we’ve been on a guide-creation-spree with Google Calendar, Google Contacts and Google Email (Gmail). We’ve already created the complete guide to Google Calendar Sync and a follow-up for Google Contact Sync… now we’re going to talk about Gmail. This is, by far, the easiest setup of the three. If you handle contacts and calendars, then you should be able to breeze through this. By the way, thanks for all of the interest in our guides so far. We’ll be putting out a couple follow-up guides for issues that you’ve run into that aren’t covered in our original guides: resetting Sync Services and resetting the Address Book. This guide covers a Gmail account configuration in Apple Mail and iOS. If you’re following this guide with a regular “@gmail.com” email address, then insert “gmail” in the “domain” section of the corresponding pictures. If you’re using a Google Apps account, insert your Google Apps domain instead of “domain.com.” If you’re looking for configuration settings for other devices, click the mail envelope icon to the right and let us know. Click the “Continue Reading” link to get started. […]

12 12, 2010

Google Contacts Sync for Mac and iOS

By | December 12th, 2010|Categories: Guides|Tags: , , , , , , , , , |4 Comments

As we mentioned in Google Calendar Sync for Mac and iOS, we’re covering three ways to replace the syncing capabilities of MobileMe with Google Sync. With this part of the series, we’ll demonstrate contact syncing from your Gmail contacts, to your Mac’s Address Book, to your iOS device and back. This process will allow you to wirelessly sync contacts just like MobileMe… but for free. Don’t get ahead of us as you could easily do something that will nuke your contacts during this process. Make sure you sync your iPhone to your computer one last time before we do this so you know that your Address Book contacts are up to date. This is a completely “clean” way of syncing contacts with Google, you could very easily just turn on syncing and see what you get, but this guide will make your life a lot easier. If you have a lot of contacts, you may want to set aside a couple hours for this project as it’s very in-depth and definitely not something you’ll want to rush. Please continue reading the article for the full instructions. […]

6 12, 2010

Google Calendar Sync for Mac and iOS

By | December 6th, 2010|Categories: Guides|Tags: , , , , , , , , , |4 Comments

I canceled my MobileMe subscription about a year ago after I figured out that I could sync my contacts, calendars and email through Google… for free. Since I started using Dropbox for file synchronization, the $99 a year just didn’t seem worth it. I’ll cover as much of the setup process as possible starting with Calendar, Contact and finally Email sync. I will say this: MobileMe is easy (but it can be pretty unstable). This guide is a how-to for the adventurous types in the audience. We wouldn’t say that Google Sync is easy to get syncing between all of your Apple devices, but once you’re done… it’s relatively pain free. Obviously, in order to follow this guide, you will need a Mac, an iOS device and a Google account. We’re definitely not here to advertise for Google, but if you’re looking for over-the-air sync for calendars, contacts and email… Google is the best solution. We’re also focusing on the latest version of Snow Leopard (10.6.7 as of the last edit) and don’t not guarantee the same results with other versions of the Mac operating system. If you’ve already tried synchronizing with Google by yourself, we’d suggest starting over with this guide. We’ve vetted this thoroughly with our clients. This is the “proper” way to get everything in sync. One more thing… do NOT follow Google’s instructions. Nothing will work properly. (Sorry, Google) […]

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