3 07, 2014

Third-Party Lightning Accessories Damage Devices

By | July 3rd, 2014|Categories: Help Desk|0 Comments

We often think of third-party products as awesome additions to our Apple devices; most of the time, they are. However, some people claim that cheap, third-party lightning accessories damage devices. We agree with these reports and see a dramatically increasing number of damaged phones every week. Third-party lightning accessories have been silently damaging iPhones (and other iDevices) for quite some time. If you’re using a cable or charger that isn’t Apple certified, you are risking the longevi [...]

17 06, 2014

iPhone 5 Power Button Replacement Program

By | June 17th, 2014|Categories: Help Desk|0 Comments

Are you having trouble with the power button on your iPhone 5? We have great news for you: Apple may fix your phone for free with its new iPhone 5 power button replacement program. Don't wait to long; the program expires September 21st, 2014. Check out this Apple support page for all of the official acknowledgements. The power button is also called the sleep or wake button. It's located on the top edge of your device and locks the screen on your iPhone. Many Apple customers have claimed that the [...]

30 10, 2013

TUAW Reviews the Drobo 5D

By | October 30th, 2013|Categories: Help Desk|Tags: , , , , , |0 Comments

Drobo 5D: Speedy, expandable Thunderbolt storage for professionals Data Robotics (now Drobo) was the first company to make expandable RAID storage easy, and with the current Drobo line of BeyondRAID devices they've now made the devices faster through the use of Thunderbolt and USB 3.0 connectivity, as well as the Drobo Accelerator Bay's ability to use an mSATA SSD for fast caching. In this TUAW review, I'll take a look at the Drobo 5D (US$664 on Amazon), a five-bay device designed to give creati [...]

3 01, 2012

Bulk iPad Repair for Schools, Hospitals, Enterprise & More

By | January 3rd, 2012|Categories: Featured, Help Desk|Tags: , |Comments Off on Bulk iPad Repair for Schools, Hospitals, Enterprise & More

We receive countless requests for volume (or bulk) iPad repair discounts from schools, hospitals and other companies with large iPad installations.  This article will serve as our volume repair guidelines going forward.  We'll always keep it updated with the latest information.  Please feel free to ask us any questions.  If your scenario doesn't fit what we've outlined below, please let us know... we're happy to accommodate all requests. Glass Quality The first thing we need to discuss is glass [...]

4 10, 2011

Is my Mac worth fixing, what about upgrades?

By | October 4th, 2011|Categories: Featured, Help Desk|Tags: , , , , , |0 Comments

Over the years, we've developed a good strategy that should help any Mac user understand when it's best to repair, upgrade or replace.  While the majority of this article will cover the economics of repairing your Mac, we're also going to discuss upgrades for your Mac.  This article will dive into the world of economics and be a pretty long read.  Be warned.  :) We're sure you've been to the mechanic and found that a simple problem became an expensive list that "must be fixed now."  With a car, [...]

8 02, 2011

What happens when IP addresses disappear?

By | February 8th, 2011|Categories: Help Desk, Tech Talk|Tags: |0 Comments

Last week, the last of the IPv4 addresses were given out to the companies who actually purchase them -- Comcast, IBM, etc.  This may not mean much to you right now but that's actually a big deal in the world of the internet.  Let's step back and take a look at why IP addresses are important. An IP address is crucial to your ability to communicate online.  You would never be able to use Google unless your home or business IP address was able to communicate with Google's IP address.  An IP address [...]

3 12, 2010

Dead hard drive? Here are some options.

By | December 3rd, 2010|Categories: Help Desk, Tech Talk|Tags: , , , , |0 Comments

It's the Friday night before your term paper is due and you're planning to do nothing but edit all weekend.  You say goodbye to your friends, hunker down with a warm cup of coffee and press the power button on your Mac.  To your dismay, the computer does nothing but sit at the Apple logo with the gear spinning.  You've tried rebooting, resetting the PRAM, holding the shift key to get into safe mode... but nothing works.  You call up your friend who's pretty handy with a Mac and even he/she canno [...]

2 12, 2010

We’re waiting for a safer Jailbreak and Unlock solution

By | December 2nd, 2010|Categories: Help Desk|Tags: , |0 Comments

We've had a lot of people ask us to help them with their Jailbreak and Unlock on the newest version of iOS 4.2.1.  We do not have a good Jailbreak or Unlock solution for it just yet.  We follow the Jailbreak/Unlock scene very closely and understand that there is a makeshift solution in existence, but it's not something that we'll be using for our customers. The current Jailbreak is a tethered solution that just isn't helpful for most of customers.  What is a tethered Jailbreak?  Well, it basical [...]

1 12, 2010

Mac OS 10.6.5 update brings Google sync fixes

By | December 1st, 2010|Categories: Help Desk|Tags: , , , , , , |0 Comments

We've been using it for a couple weeks now and feel comfortable saying that all of our issues with Google syncing from 10.6.4 appear to be resolved.  We're not saying that everyone will run perfectly... far from it.  We're saying that Google accounts appear to be working properly with iCal and Address Book from the get-go. If you're still having trouble, here are a few tips for calendaring and contacts: Remove your old Google calendar completely and re-add it as a new account.  Make sure you sel [...]

17 06, 2010

Google Contacts Sync Broken with 10.6.4 — Updated x2

By | June 17th, 2010|Categories: Help Desk|Tags: , , , , , , |4 Comments

***Update 1*** We've been working with Apple engineering over the weekend and have come to determine this: even though Address Book doesn't properly show your GCS preference as a saved option, it's still syncing your contacts via iSync in the background. To verify that, change a contact, press the sync button in your menu bar and verify the changes. Your mileage may vary -- it's still not working perfectly for us. We'll leave the original article in tact and continue to update you once the probl [...]

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